At Snow Soft (Pvt) Ltd, we strive to provide the best cloud POS software services to our customers. If you are not satisfied with our service, we offer a refund policy under the following terms and conditions.
Timeframe: Customers can request a refund within 7 working days from the date of purchase.
Conditions: Refunds will only be processed if the service does not meet expectations, has technical issues that cannot be resolved, or is inaccessible despite customer support assistance.
We do not offer refunds for:
Exchanges: We do not allow exchanges for different services or plans.
Defective or Damaged Items: As our service is digital, there are no physical defects or damages applicable.
Return Shipping: Since this is a cloud-based service, no return shipping is involved.
Once a refund request is approved, we will process the refund within 7 working days. The amount will be credited back to the original payment method used during purchase.
To request a refund, please contact our support team with your order details and a brief explanation of the issue. Our team will review your request and respond accordingly.
If you have any questions about our refund policy or need assistance, please reach out to us:
Email: support@snowsofts.com
Phone: +94-11 434 1530/1
Address: Snow Soft (Pvt) Ltd, L2-31, Realty Plaza, Ja-Ela, Sri Lanka
Refund Policy