At Snow Soft (Pvt) Ltd, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, and secure your data when you use our cloud POS software services. By using our services, you consent to the practices described in this policy.
Personal Information: This may include your name, email address, phone number, and business-related details that you provide during registration or when using our services.
Payment Information: We may collect payment details such as credit card numbers, billing addresses, and other related financial information. Payments are processed securely by trusted third-party payment processors, and we do not store your full payment information.
Technical Data: We automatically collect information such as your IP address, browser type, device information, and other technical data that helps us improve our services and provide a better experience.
Usage Data: This includes information about how you interact with our software, including the pages or features you visit, error logs, and other data that helps us improve our platform.
To Provide Services: We use your data to operate, maintain, and improve our cloud POS software services, ensuring a smooth and functional experience.
To Process Payments: We use payment information to complete transactions and process any refunds or issues related to billing.
To Communicate with You: We use your contact information to provide customer support, send product updates, and respond to your inquiries.
To Personalize Your Experience: We may use your data to personalize your experience with our software, offering relevant features, tips, and recommendations.
For Security and Fraud Prevention: We use your information to monitor and prevent unauthorized access, fraud, and abuse of our platform.
We understand that sometimes things don’t work out, and we are committed to providing a simple process for refunds.
Refund Eligibility: We accept refund requests within 7 working days from the date of purchase for our cloud POS software services. Refund requests can be made if the service is not meeting expectations or if there are issues with access to the service. Refund requests must be submitted within the specified timeframe for eligibility.
Processing Time: Refund requests will be processed within 7 working days of submission. Once approved, refunds will be credited to the original payment method.
Non-Refundable: Please note that we do not offer exchanges, and we do not accept returns for our cloud-based software as there is no physical product to return.
No Return Shipping: Since our service is digital and software-based, there are no shipping costs or return procedures involved.
Technical Support: If you experience any technical issues or challenges with accessing our service, please contact our customer support team. We will make every effort to resolve the issue. If the issue remains unresolved, you may be eligible for a refund under the terms above.
We do not sell, trade, or share your personal information except under these conditions:
Service Providers: We may share your information with trusted third-party service providers who help us operate our platform, process payments, or offer customer support. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information when required by law, to comply with legal obligations, or to protect the rights, safety, or property of Snow Soft (Pvt) Ltd and our users.
We take reasonable measures to protect your personal data from unauthorized access, use, and disclosure. However, please note that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
We use cookies and similar technologies to enhance your user experience and analyze usage patterns. Cookies allow us to remember your preferences, track the effectiveness of our services, and improve the user interface. You can manage cookie settings in your browser, but disabling cookies may limit certain functionality of our services.
Access, update, or delete your personal information.
Opt-out of marketing communications.
Request details about data processing.
Contact us to exercise these rights.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If you have any questions or concerns about this Privacy Policy, our Refund Policy, or the handling of your personal information, please contact us at:
Email: support@snowsofts.com
Phone: +94-11 434 1530/1
Address: Snow Soft (Pvt) Ltd, L2-31, Realty Plaza, Ja-Ela, Sri Lanka
Privacy Policy